Returns
Change your mind about your purchase? Don’t worry! If an item isn’t the perfect match, return it for a refund. Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Whomework does not cover the costs for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please do not send your purchase back to us unless we authorize you to do so. Before any return, please send us an email at ask@whomework.com
Return Shipping Guideline
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2-3 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.
Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on whomework.com receives the following guarantees:
- Full refund if you don’t receive your order
- Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing)
- Full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Just send us a message on Contact Us page or contact us at ask@whomework.com and we will refund the purchase price.
Order Cancellation
As long as your product has not been submitted for fulfillment by us, we can cancel the order. There will be no cancellation fee!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we’ll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product.
Wrong Address
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, still there is always a small window to correct an incorrect shipping address. Please contact us immediately at ask@whomework.com if you believe you have provided an incorrect shipping address.
Damaged Items
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please send a photo with the damaged item along with your order number to ask@whomework.com with the subject title: DAMAGED. This should be submitted within 7 days of receiving your order.
